Grievance Redressal
PayLedger is a brand operating under Nipun Projects and Finance Private Limited. If you are unhappy with any part of our service, here is how to raise it and how it escalates.
Three levels of escalation
- Level 1
Raise it with us
Write to us with your name, contact details and what went wrong. Include any reference number you have. We will acknowledge your complaint and work to resolve it.
hello@payledger.in - Level 2
Principal Nodal Officer
If your complaint is not resolved, or you are not satisfied with the outcome, you can escalate it to the Principal Nodal Officer appointed by Nipun Projects and Finance Private Limited under the Reserve Bank Integrated Ombudsman Scheme, 2021.
Principal Nodal Officer details(opens in a new tab) - Level 3
RBI Ombudsman
If your complaint is not resolved within 30 days, or you remain dissatisfied, you may approach the Reserve Bank of India under the Reserve Bank Integrated Ombudsman Scheme, 2021. Complaints can be filed on the RBI complaint management portal.
cms.rbi.org.in(opens in a new tab)
This mechanism applies to services provided under the PayLedger brand, operated by Nipun Projects and Finance Private Limited.
All regulatory disclosures
Policies, liquidity risk disclosures and annual returns.